V2EX customer-first

Customer-first

Definition / 定义

customer-first(以客户为先 / 客户第一):一种经营与服务理念,强调在决策、产品设计与服务流程中优先考虑客户需求与体验,把“让客户受益”作为首要原则。(在商业语境中也常写作 customer firstcustomerfirst approach。)

Pronunciation / 发音

/kstmr fst/

Examples / 例句

Our company is customer-first, so we answer support tickets within 24 hours.
我们公司坚持客户第一,所以会在24小时内回复客服工单。

A customer-first strategy may reduce short-term profit, but it often builds long-term trust and loyalty.
以客户为先的策略可能会减少短期利润,但往往能建立长期的信任与忠诚。

Etymology / 词源

customer-firstcustomer(顾客)+ first(第一、优先) 组合而成,属于现代商业英语中常见的“X-first”结构(如 safety-first)。这种表达方式用简短的复合词把价值排序说清楚:客户被放在优先级的最前面

Related Words / 相关词

Literary Works / 文学作品

  • Working Backwards: Insights, Stories, and Secrets from Inside Amazon(Colin Bryar & Bill Carr)以亚马逊“从客户出发”的工作方法为核心语境,常讨论与 customer-first 同类的理念。
  • The Amazon Way(John Rossman)围绕“客户至上/客户驱动”的管理原则展开,语境与 customer-first 高度相关。
  • Delivering Happiness(Tony Hsieh)以客户服务与体验为主题,常出现与 customer-first 接近的表达与价值观叙述。
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